A:I bought this dinner set from your store.But it has some defects.This plate is stained.And this bowl is broken.

我从您店里买了这套餐具，但是它有一些瑕疵。这个盘子有污斑，而且这个碗也破了。

B:Have you used the plates?

您用过这些盘子吗？

A:No,I haven't used them at all.And this cup is damaged——It has a big crack.I'm not at all satisfied with it and I'd like a refund.

没有，我完全没有用过。这个杯子也坏了-它有一条大裂纹。我对它们完全不满意，我想要退款。

B:We can't offer you a refund but we can exchange the dinner set.Do you have the receipt?

我们不能给您退款，但是我们可以给您换一套餐具。您带收据了吗？

A:Yes,here it is.

带了，给您。