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A:Hello,Ms.Lee?

您好，是李女士吗？

B:Yes,speaking.

是的，请说。

A:I am just calling to remind you that you must check out by noon.

我打电话来只是提醒您必须在中午12点以前退房。

B:Oh,my.It's already 11.30 a.m.

哦，天哪。现在已经11点半了。

A:There is a $30 late fee for late checkouts.

如果退房晚了的话会有30美元的超时费。

B:Do you think you could give me a break?I had an awful night.

你能让我休息一下吗？我昨天晚上没有休息好。

A:What happened,madam?

发生什么事了，女士？

B:I had terrible insomnia.I didn't fall asleep until 6 a.m. this morning.

我严重失眠。直到今天早上6点才睡着。

A:I am very sorry to hear that.

听您这样说我很遗憾。

B:So can you forgive my lateness?

那您可以谅解我晚点退房吗？

A:I think I can make an exception this time.

我想我这次可以破例一回。

B:Thanks so much.

太感谢了。

A:Do you think you will be able to check out by 2 p.m.？

那您下午2点以前退房可以吗？

B:No problem.

没问题。